Privacy & GDPR Policy
The EU General Data Protection Regulation (GDPR) has replaced the 1995 EU Data Protection Directive. The GDPR strengthens the rights that individuals have regarding their personal data and seeks to harmonize data protection laws across Europe, regardless of where that data is processed.
WHAT INFORMATION DO WE COLLECT?
We also collect your information when you submit a call back request or engage with us via our social media accounts or submit some or all of the following information through our careers page:
- Your name
- Email address
- Phone number
- Job title
- Your CV
WHAT DO WE DO WITH YOUR INFORMATION?
We collect information from our customers, partners and other visitors to our site that use our services. The information we collect from you may be used in one of the following ways:
- To perform the services requested in the ‘contact us’ page (for instance, if you’ve filled in a contact us form asking to speak to an account manager, we use your information to get in touch with you, if you’ve filled out a problem with one of our products, you’ll get a response based on that).
- To personalize your experience (your information helps us to better respond to your individual needs by sending you targeted information that may be more relevant to you).
- To improve our website (we continually strive to improve our website offerings based on the type of content our users click on or download).
- To conduct analysis on how effective our marketing campaigns are, how our products and services are used or downloaded and to track lead generation for our sales process
Our website stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
What are cookies?
A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Other technologies, including Web storage and identifiers associated with your device, may be used for similar purposes. In this policy, we use the term “cookies” to discuss all of these technologies.
Cookies are used to protect your Effective Solution data, help us see which features are most popular, count visitors to a page, improve our users’ experience, keeping our services secure, and to provide you with a better, more intuitive, and satisfying experience.
We use these cookies to remember your settings and preferences and to pre-fill the form fields to make your interactions with the site easier for you.
We use these cookies to help identify and prevent security risks.
We use these cookies to collect information about how you interact with our services and to help us improve them.
For example, we may use these cookies to determine if you have interacted with a certain page.
We use these cookies to help us improve our services.
For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks.
Our website will set several types of third-party cookies, and we do not control the operation of any of them. The third-party cookies which may be set include:
What type of cookies do we use?
We use session cookies which will be erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer.
How do I control my cookies?
Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.
WHO IS YOUR INFORMATION SHARED WITH?
We do not sell, trade or otherwise share your information with unrelated outside parties. However, we do share your information with our subsidiaries, affiliates, service providers and partners who assist us in operating our website, conducting our business or servicing you. Effective Solutions is fully committed to individual data privacy in cases of necessary onward transfers to third parties, which we only undertake after necessary due diligence and we will be fully liable to you in the event of such transfers.
We may share your data with our subsidiaries or affiliates within our corporate group. Effective Solutions (Pvt) Ltd is headquartered in Sri Lanka. Our affiliates are Effective Solutions UK Sales Office located in Suite 30, Middle Court, Copley Hill Business Park, Cambridge Road, Babraham, Cambridge, CB22 3GN, United Kingdom and Effective Solutions Japan Sales Office located in 1188-2, Urasa, Minamiuonuma, Niigata, 949-7302, Japan. We share information within this group because these entities also carry out support, marketing, account management, business and technical operations for Effective Solutions that are relevant to the provision of the website and services.
Data may be transferred to partners, when we have a lawful basis to do so, in order that you may avail yourself of services offered by them in relation to our products.
- We have your consent to share the information given to us
- We need to share your information to provide the service you have requested from us
- We respond to court orders or legal process
- We find that your actions on our websites violate our terms of service or any of our guidelines for specific services
HOW DO WE PROCESS YOUR DATA?
We will use statistical data collected via our website to weigh the success of our marketing campaigns. We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you and legitimate interests (such as to protect you, us, or others from security threats, Comply with laws that apply to us and to enable or administer our business through consolidated reporting, customer service etc.)
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data or wish to withdraw consent or object, please contact our Data Protection Officer at [email protected]
SECURITY OF YOUR DATA
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
YOUR RIGHTS TO YOUR DATA AND HOW TO MANAGE YOUR PREFERENCES
We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the period of time needed for Effective Solutions to pursue our legitimate business interests, conduct audits, comply with our legal obligations, respond to lawful requests by public authorities which may include to meet national security or law enforcement requirements, resolve disputes and enforce our agreements. At the end of these periods, we ensure that your data is deleted securely using an industry-standard methodology.
Effective Solutions acknowledges your right to access your data. If information pertaining to you as an individual has been submitted to us then you have the right to access, correct, or edit your data. You can perform these actions by sending an email to [email protected]
If you wish, we can provide all the personal information on our records to you or to someone you nominate in a portable format as well. Our contact details are provided at the bottom of the page or you can reach out to us at [email protected]. All you have to do is to request, and we are happy to help.
You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
You can also contact us at [email protected] if you would like to delete all or some of your information on your behalf. Please note that deleting your data may affect the provision of some services.
We may retain your personal data even after you have ceased using our services or requested to delete your data only if reasonably necessary to comply with our legal obligations (including lawful requests by public authorities to meet national security or law enforcement requirements), meet regulatory requirements, resolve disputes, maintain security or prevent fraud and abuses.
THIRD-PARTY OFFERINGS AND SERVICES
At our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to review the privacy statements of those websites to understand how your data is secured by them. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
INFORMATION ABOUT OUR WEBSITE
If you have any issues with regard to your data security on our website or if you feel that your personal data has been processed in a way that does not meet the GDPR, then in addition to informing us, you also have the right to write directly to the independent data protection monitoring organization in your country.
Within the LK, this is the Right to Information Commission, within Japan, this is the Personal Information Protection Commission and within the UK, this is the Information Commissioner’s Office (ICO). They are independent authorities set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Please email our data protection officer at [email protected] if you have any issues, concerns or questions regarding your personal data and we are happy to help.